Privacy Policy & Notice of Privacy Practices
Sustain Health & Wellness, LLC is committed to protecting your medical information. This notice describes how your health information may be used and disclosed and how you can get access to this information. As a provider of asynchronous telehealth services, we utilize industry-leading HIPAA-compliant systems to ensure your sexual health care remains confidential, secure, and private.
Privacy Policy & Notice of Privacy Practices
At Sustain Health & Wellness, LLC, your privacy is foundational to our asynchronous telehealth care. We follow strict HIPAA standards to ensure your Protected Health Information (PHI) is handled with absolute discretion and security on our HIPAA-compliant systems.
Information Use: We use your health data solely for treatment (clinical reviews), billing, and essential healthcare operations. We do not Sell or share your data for third-party marketing.
Patient Rights: You have the right to access your medical records, request amendments to inaccurate information, request restrictions on disclosures, and receive an accounting of how your info has been shared.
Telehealth Security: Our asynchronous services use high-level encryption and secure portals to protect online, non-real-time visits, ensuring the highest standards of data protection for sexual health care.
Contact Us: For any privacy questions or requests to exercise your rights, please contact our HIPAA Privacy Officer at info@sustainhealthandwellness.com.
Use and Disclosure of Health Information
Treatment
Payment
Health Care Operations
We use your PHI to provide and coordinate your care. This includes clinical reviews of your medical history by licensed professionals and coordinating prescriptions or lab testing orders.
We may use your PHI so that the services you receive can be billed. This involves secure processing of your visit fees through our industry-leading, HIPAA-compliant payment platforms.
Your PHI is used for internal health care operations, such as reviewing clinician performance and training, to ensure that our asynchronous services continue to meet the highest safety standards.
Telehealth & Security
Sustain Health & Wellness, LLC operates as an asynchronous telehealth practice. Our services are conducted via online, non-real-time visits using strictly HIPAA-compliant systems. We employ high-level encryption and secure data protocols to ensure your sexual health information remains confidential and protected at all times.
How Your Information is Used
We collect and use your Protected Health Information (PHI) primarily for Treatment (diagnostics and prescribing), Payment (processing fees), and Health Care Operations (clinical quality reviews and practice management).
Your Patient Rights
- Request access to or copies of your health information.
- Request amendments to information you believe is inaccurate.
- Request restrictions on how your information is used or disclosed.
- Request confidential communications through specific channels.
- Receive an accounting of disclosures for non-routine uses.
Privacy Questions & Requests
If you have questions about this policy, please contact our Privacy Officer at info@sustainhealthandwellness.com.
Notice of Privacy Practices
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Sustain Health & Wellness, LLC is a sexual health clinic focused on providing confidential care through secure, asynchronous telehealth systems. We are committed to protecting your health information according to HIPAA standards.
How We Use Health Information
We primarily use and share your health information for Treatment (coordinating care with laboratory partners or pharmacies), Payment (billing for services), and Health Care Operations (maintaining quality and system security). We may also disclose information when required by law, such as for public health activities or in response to a court order.
Your Patient Rights
Right to Access
You have the right to request an electronic or paper copy of your medical records and other related health information we hold about you.
Right to Amendment
If you believe the health information we maintain is incorrect or incomplete, you may request that we amend the information.
Right to Restrictions
You can ask us to limit how we use or share certain health information. While we may not always be required to agree, we will review all requests carefully.
Confidential Communications
You have the right to request that we communicate with you in a certain way, such exclusively through our secure HIPAA-compliant portal.
Accounting of Disclosures
You may ask for a list (accounting) of the instances in which we have shared your information for six years prior to your request date.
Telehealth and Data Protection
Sustain Health & Wellness uses asynchronous visits to provide medical care. Your clinical data is stored using high-grade encryption on HIPAA-compliant servers. We maintain stringent digital safeguards to ensure your sexual health journey remains entirely private and secure.
Questions and Contact Information
If you have any questions about this notice or would like to submit a request concerning your privacy rights, please contact our HIPAA Privacy Officer via email at info@sustainhealthandwellness.com. We will respond within the required legal timeframe.
Privacy Questions?
We take the security of your health information seriously. If you have any questions about our HIPAA-compliant, asynchronous care systems or wish to exercise your patient rights, please reach out to our Privacy Officer at:
info@sustainhealthandwellness.com
This notice of privacy practices is effective as of 02/05/2026.